About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Global Project Manager (m/w/d)
Provide project management expertise to operational and cross-functional teams driving planning excellence, monitoring and execution of plans
Contribute in identifying stakeholders, action items and execution timelines while collaborating closely with the external and internal stakeholders
Responsibility to ensure agreed plans are implemented and reflected accurately in the relevant department systems and / or agendas
Support cross-functional and operational departments in assessing the potential risks and road-blockers
Contribute in the creation and proposal of workaround solutions to lift road-blockers and mitigate any risk identifies
Highlight concrete impact on metrics to the partner to facilitate decision making
Report and follow up on resolutions of system bugs related to new changes implemented and report progress to internal and external stakeholders
Build a trusted relationship with all stakeholders and with the partner fostering growth and maintaining an excellent enterprise image
Create and drive development of strategic documents and presentations to reflect processes, achievements, best practices, and performance
Manage project management team members career and skills development
Optimize projects and change delivery processes as part of the continuous improvement efforts
Lead day to day project management operations and ensure global alignment
Attend all internal and external core meetings and contribute to developing high quality materials to provide insightful callouts
Fluent in English oral and written (C1 level)
3 to 5 years of managerial experience, preferably managing managers (BPO experience is a plus)
3 to 5 years working in an international organization
Experience managing external and internal stakeholders
Experience managing a variety of projects with different size, impact and scale
Well organized and have a structured working approach
Excellent communication, follow-up and negotiation skills
Nice to have:
Bachelor’s degree in a relevant field, MBA or equivalent years of experience
Project management certification (example PMP)
Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? Then apply today and submit your CV including your salary expectations.
Our Recruiting Team will gladly answer all your questions at +49 201 587 0006.
We have digitized our recruiting process and are now offering virtual job interviews to all applicants.