Reporting Specialist (m/w/d)

Dortmund

Über uns:

Ausgezeichneter Kundenservice ist seit jeher unsere Leidenschaft – mit dem Zusammenschluss von Competence Call Center und TELUS International im Jahr 2020 sind wir den nächsten Schritt gegangen. Nun bieten international fast 62.000 Teammitglieder in über 50 Sprachen Kundenservice auf höchstem Niveau – und das für weltweit agierende und angesehene Partner.

 

Ref Number Req_00090878

 

 

For our team we are looking for support as


Reporting Specialist (m/w/d)

Your responsibilities:

  • Contact person for reporting

  • Updating and administration of existing reporting

  • Establishment and implementation of an automated reporting/scorecard/database structure for intraday control of all relevant KPIs in the daily business

  • KPI analysis (quality / quantity) in cooperation with project management and call center management

  • Support in setting up new projects, especially in communication with internal IT departments

Your skills

  • Completed job education in administration or comparable qualification

  • Very good language skills in German and English

  • Very good knowledge of JavaScript, PHP,VBA and SQL

  • Very good knowledge of database structures, knowledge of programming an advantage

  • Experience in operational call center business an advantage

Your benefits:

  • Attractive fixed salary in a permanent employment contract

  • Work from home opportunity

  • Contribution of your ideas and thoughts to the development processes

  • Careeradvancement opportunities in our internationally operating company

  • Opportunities forInternal training and further education via our campus

  • Highly motivated and engaged team with flat hierarchies

  • Modern office, free drinks and fresh fruit for your well-being at work

  • Corporate benefits with over 200 partners

Interested?

Jasmine Kampka and Anna Karakas are always available to answer your questions:

+49 203 3603 1006

+49 1525 529 0009 - via WhatsApp*


Severely disabled persons and persons with equal qualifications will be given preferential consideration. Please indicate in your application if you have a severe disability.

Mehr zum Job

Beschäftigungsart Festanstellung
Arbeitszeit Vollzeit
Arbeitsort Kampstraße 42, 44137 Dortmund

Arbeitgeber

TELUS International

Kontakt für Bewerbung

HR Team Aachen

Mehr zum Arbeitgeber

Benefits