Reporting Specialist (m/w/d)

Dortmund

Über uns:

Ausgezeichneter Kundenservice ist seit jeher unsere Leidenschaft – mit dem Zusammenschluss von Competence Call Center und TELUS International im Jahr 2020 sind wir den nächsten Schritt gegangen. Nun bieten international fast 62.000 Teammitglieder in über 50 Sprachen Kundenservice auf höchstem Niveau – und das für weltweit agierende und angesehene Partner.

Ref Number Req_00090878

For our team we are looking for support as

Reporting Specialist (m/w/d)

Your responsibilities:

Contact person for reporting
Updating and administration of existing reporting
Establishment and implementation of an automated reporting/scorecard/database structure for intraday control of all relevant KPIs in the daily business
KPI analysis (quality / quantity) in cooperation with project management and call center management
Support in setting up new projects, especially in communication with internal IT departments

Your skills

Completed job education in administration or comparable qualification
Very good language skills in German and English
Very good knowledge of JavaScript, PHP,VBA and SQL
Very good knowledge of database structures, knowledge of programming an advantage
Experience in operational call center business an advantage

Your benefits:

Attractive fixed salary in a permanent employment contract
Work from home opportunity
Contribution of your ideas and thoughts to the development processes
Careeradvancement opportunities in our internationally operating company
Opportunities forInternal training and further education via our campus
Highly motivated and engaged team with flat hierarchies
Modern office, free drinks and fresh fruit for your well-being at work
Corporate benefits with over 200 partners

Interested?

Jasmine Kampka and Anna Karakas are always available to answer your questions:

+49 203 3603 1006

+49 1525 529 0009 - via WhatsApp*

Severely disabled persons and persons with equal qualifications will be given preferential consideration. Please indicate in your application if you have a severe disability.

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