Senior Operations Manager (m/f/d) Wellbeing

Essen

About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

 

At TELUS International we strive to provide a sustainable and mentally healthy workplace.

Even on good days, stress can prevent us from being fully focused and providing our best work results.

The aim of TELUS International's Wellbeing Team is to strengthen our team memeber's mental and emotional health.

Our team provides mental health coaching, group sessions, counselling and recommendations.

 

This role will report to the Head of Global Support Teams and is working closely with the Global Director of Wellbeing, operational Heads of Sites, Global Support Teams, and local Wellbeing Teams.

 

 

Ref Number Req_00078826

Responsibilities:

  • Act as the main point of contact for the wellbeing department on operational matters, both internally and externally

  • Disciplinary responsibility for and guidance of the wellbeing teams

  • Coach local wellbeing team managers on how to manage their teams successfully and put corrective actions in place where needed

  • Manage the wellbeing operations, acting as the interface between wellbeing teams and the business

  • Oversee the practical implementation of wellbeing initiatives and program improvements, monitoring success and flagging concerns

  • Help embed systems, process, procedure, policy and guidance ensuring adherence

  • Manage wellbeing budgets, including collaborating to set the budget and ensure adherence

  • Ensuring achievement of the project and company goals in close cooperation with the TELUS International partner management

  • Developing concepts and finding client-oriented solutions for smooth operations of the department

  • Advice and support for the teams with the aim of increasing wellbeing delivery success

  • Manage and implement compliance requirements

  • Create and analyze reports as well as derive actionable insights

What we expect

  • Successfully completed studies in the field of business administration, business management, or comparable education

  • Knowledge and experience of wellbeing at work, mental health at work, or similar

  • Professional experience in the customer service environment

  • Strong interest and desire to be involved in wellbeing at work

  • Enjoying the development of teams and employees

  • Excellent English skills (spoken and written)

  • Excellent communication skills as well as a high level of service orientation

  • Analytical, conceptual and solution-oriented way of working

  • Willingness to work flexible hours and travel

  • Positive attitude and approach to life and work!

What we offer

  • Responsible and challenging job for a top international client in the social media environment

  • The chance to grow with us and help shape our psychological health promotion offerings

  • Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

  • Advanced job opportunities in our internationally growing company

  • Great office with modern workspaces

  • Positive international working environment

Join our team and apply now!

 

Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? Then apply today and submit your CV including your salary expectations.

Our Recruiting Team will gladly answer all your questions at +49 201 587 0006.

Mehr zum Job

Beschäftigungsart Festanstellung
Arbeitszeit Vollzeit
Qualifikation Abschluss Hochschule / Duales Studium / Berufsakademie , Mit Berufserfahrung (mehr als 3 Jahre)
Arbeitsort Dahnstraße 51, 45144 Essen

Arbeitgeber

TELUS International

Kontakt für Bewerbung

HR Team Essen

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